Terms And Conditions

We want you to know how we handle the information you send us via the internet.

Email Addresses & Telephone Numbers

Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query.

Information Storage

We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.

By using the Dower & Hall website, you consent to all of these uses of your data.

Marketing

When you create an account and sign up for marketing from Dower & Hall, we'll keep you updated through emails, by post and SMS messages (if you provide your telephone number). You can choose to stop receiving marketing at any point by clicking the unsubscribe link in your emails or SMS or by contacting us directly at web@dowerandhall.com.

At times, Dower & Hall will send administrative messages, such as order updates, which cannot be opted out of and are not considered marketing. Marketing and administration emails from Dower & Hall include a tracking pixel, providing information on open and click rates for email campaigns. This pixel also alerts us if an email hasn't been delivered, allowing us to update and maintain accurate records.

SMS Messaging

The Services allow us to send certain communications to customers by short message service (SMS) messaging (for example, sending order confirmation notifications via SMS) (the "SMS Services").
We will only use the SMS Services in compliance with these Terms of Service any other applicable terms (including Klaviyo Inc.'s Acceptable Use Policy and Klaviyo’s Acceptable Use Policy, as may be amended from time to time)
and the laws of the jurisdiction from which we send messages and in which our messages are received.

Payments

We accept the following methods of payment: Visa, Visa Debit, Mastercard, Maestro, MasterCard, Amex, Discover, Diners Club, Paypal, Shop Pay, Apple Pay, Google Pay and Klarna.

Price

Prices quoted on the website constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.

Promotions and Offers

All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Offers must be applied at the point of sale, and cannot be applied retrospectively. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time. Each Dower & Hall discount/promotion cannot be used in conjunction with any other offer. Any promotional reward points or free gifts (e.g. digital D&H reward points, free gift with purchase etc) that are associated with your related order must be returned if returning your order. If free gifts are not returned (or digital D&H reward points are already spent), then we reserve the right to deduct the value of the free gift/points from your refund (as per the terms laid out in our returns policy). 

Birthday Discount - Loyalty Program

As part of our loyalty programme, if you have entered your date of birth you will receive an email on your birthday with a 10% discount code. Our programme has a 30-day fraud prevention window - if the birthday date entered is within 30 days of the date of submission, you'll receive your birthday reward discount one month from the date of submission. Please note that birthday discount codes will expire 30 days from the date of issue. The discount code cannot be used in conjunction with any other offer, sale or on bespoke items. By entering your email you agree to receiving further communications from Dower & Hall. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Welcome Promotion

Sign up to our newsletter and receive a 10% discount code to use on your next full price sterling silver or gold vermeil online order at dowerandhall.com. A discount code will be sent by email to new newsletter subscribers only - the code cannot be used in conjunction with any other offer, sale or on bespoke items. By entering your email you agree to receiving further communications from Dower & Hall. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Buy 3 get 1 Free Tree Decoration Promotion

To be eligible for this promotion you must add all FOUR tree decoration products to your cart and then go to the checkout page. The cheapest item will be discounted and you only pay for three. Please note - box sets are counted as 1 product, not 4 separate items. This promotion cannot be used in conjunction with any other offer and cannot be applied retrospectively to any orders. Starts 00:00 on Tuesday 2nd December 2025. While stocks last. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Buy 2 Get 20% Off Promotion

Buy any 2 items from our curated selection and receive 20% off. Discount will be automatically applied to checkout for qualifying items. This promotion cannot be used in conjunction with any other offer and cannot be applied retrospectively to any orders. Starts 00:00 on Saturday 6th December 2025 until 23:59 on Monday 22nd December 2025. While stocks last. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

DOSH Gift Coins

‘Dower & Hall Original Sterling’ aka DOSH, is our own unique range of silver currency that can be purchased and used in our stores. The coins come beautifully presented in gift pouches and are only available in £30, £50, £100 and £500 denominations. Please call 0141 221 9222 to purchase. Please note, DOSH Gift Coins cannot be redeemed for a cash alternative.

Promotional £20 and £25 DOSH Coins

Our special £20 and £25 DOSH coins can only be redeemed on full price sterling silver, gold vermeil, precious or bespoke jewellery and cannot be used in conjunction with any other offer (including sale) or redeemed for a cash alternative.

Online Order Cancellation

If you wish to cancel an order placed online please contact us here. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms laid out in our returns policy). 

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom , Germany , Sweden , Norway , Denmark , Finland , Austria , Switzerland and the Netherlands .
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria , the United Kingdom , Germany , Sweden , Norway , Denmark and Finland .
• Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
• Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
• Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Company Information

Dower & Hall Concessions Limited
Place of Registration: England & Wales
Company Registration No: 6516672
Registered Office: 9A Friern Watch Avenue, London, N12 9NX
Vat No: 927 8443 89