FREE Standard UK Delivery | We Ship WORLDWIDE - find out more

Terms and Conditions

We want you to know how we handle the information you send us via the internet.

Email Addresses & Telephone Numbers

Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query.

Information Storage

We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.

Sage Pay Security

Our secure server uses industry-standard 128 bit encryption technologies to ensure the security or credit card data. Compliant with Verified by Visa & MasterCard SecureCode.


Prices quoted on the website constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.

Promotions and Offers

All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Social Promotions and Offers

D&H Story Charm Competition 06/09/19 to 09/09/19

1. By entering this competition, entrants confirm that they have read and agree to be bound by these terms and conditions:
2. The promoter of this competition is Dower & Hall, 11-12 Lion Yard, Clapham, London SW4 7NQ
3. Entrants must be aged 18 years or older.
4. This competition runs from 9.00 GMT on 06th September 2019 - 23.59 BST on 08th September 2019.
5. To enter this competition, participants must follow @dowerandhall on Instagram, Facebook or Twitter, like and share the competition image and tag as many friends as possible for multiple entries.
6. The winner will receive the following item: 18ct Vermeil Gold Small True North and Medium Dotty Disc pendant set
7. The winner will be selected from all valid entries received during the promotional period and announced on 09th September 2019.
8. Dower & Hall reserves the right to cancel or change this promotion at any time.

Online Order Cancellation

If you wish to cancel an order placed online please contact us here. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms laid out in our returns policy).

By using the Dower & Hall website, you consent to all of the above uses of your data.

Company Information

Dower & Hall Concessions Limited
Place of Registration: England & Wales
Company Registration No: 6516672
Registered Office: 9A Friern Watch Avenue, London, N12 9NX
Vat No: 927 8443 89