Terms and Conditions

We want you to know how we handle the information you send us via the internet.

Email Addresses & Telephone Numbers

Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query.

Information Storage

We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.

Postal Addresses

If you order through us you will be placed on the Dower & Hall mailing list and you will receive periodic brochures from us. We do not share names or addresses with any other companies.

Sage Pay Security

Our secure server uses industry-standard 128 bit encryption technologies to ensure the security or credit card data. Complient with Verified by Visa & MasterCard SecureCode.


Prices quoted on the website constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.

Promotions and Offers

All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Welcome Promotion

Exclusive discount code is valid on all jewellery (including sale) until Friday 20th July 2018. Dower & Hall reserves the right to withdraw or change the terms of this discount at any time. 

Online Order Cancellation

If you wish to cancel an order placed online please contact us here. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms laid out in our returns policy).

By using the Dower & Hall website, you consent to all of the above uses of your data.

Company Information

Dower & Hall Manufacturing Limited
Place of Registration: England & Wales
Company Registration No: 5635322
Registered Office: 11-12 Lion Yard, Tremadoc Road, London SW4 7NQ
Vat No: 524 7754 30