COVID-19 UPDATE

We will be operating as usual during these times. There may be occasions in which we are working with less staff but if there is any delay to your items you will be informed as soon as possible.

Please keep safe.

GIFT WRAPPING

To make your purchase even more special, you can choose to have your jewellery packaged in one of our branded soft-touch travel pouches or a ribboned gift box. 

  • Soft Touch Jewellery Pouches (eco-friendly option)
    Your jewellery comes packaged in one of our branded, reusable soft-touch jewellery pouches. Our pouches are delivered in recyclable D&H outer boxes and all of our stationary is made from recycled paper.
     
  • Ribboned Gift Box
    Perfect for a gift but even better for yourself - our beautiful branded boxes come complete with ribbon. Our gift boxes are delivered in recyclable D&H outer boxes and all of our stationary is made from recycled paper. Our gift bags are available upon request.

DELIVERY INFORMATION

Orders placed on the weekend or after 2pm on weekdays will be processed the next working day. Silver orders are usually dispatched in 3 working days and gold vermeil orders in 5 working days. If this is not going to be possible then we will contact you by email. 

Precious orders (e.g. solid 9k gold, 14k gold, 18k gold and platinum jewellery) take 4 - 6 weeks, as they are handmade to order in our London studio.

If you need your order earlier it may be possible so please email us at web@dowerandhall.com.

During bank holidays/Christmas please note that orders may take longer to arrive.

POSTAGE COSTS

  • UK Delivery - £3.95 (or FREE on orders over £50)

  • Europe - £15
     
  • Worldwide - £25
     
  • UK Next Working Day Delivery - £9.95 (Before 1pm) 

​​​​​​​This service excludes Precious jewellery. If an item is unavailable for UK Next Working Day Delivery and your order is placed you will be informed right away. This service is available on selected items for delivery within the UK only. Orders placed on the weekend or after 1pm on weekdays will be processed the next working day.

This service does not include guaranteed Saturday delivery, please contact us for a quote if you need an item delivered on a Saturday. For orders including a mix of standard delivery and next day delivery items 2 deliveries will be made (one for next day delivery and one subsequent delivery when the rest of the items are ready).

  • London Same Day Delivery - £20

This service is available if we have the item in stock. Please call 020 7819 9030 to enquire about the item you would like. Not available at weekends, bank holidays or when the workshop is closed over the Christmas/New Year period.

Please note that any duty or taxes that may be levied in the country of destination are the responsibility of the customer.