DELIVERY INFORMATION
Orders placed on the weekend or after 1pm on weekdays will be processed the next working day (excludes bank holidays). Silver orders are usually dispatched in 3-5 working days and gold vermeil orders in 5 working days. If this is not going to be possible then we will contact you by email.
Precious orders (e.g. solid 9k gold, 14k gold, 18k gold and platinum jewellery) take 4 - 6 weeks, as they are handmade to order in our London studio.
If you need your order earlier it may be possible so please email us at web@dowerandhall.com.
During bank holidays/Black Friday/Christmas please note that orders may take longer to arrive.
GET YOUR GIFT IN TIME
pre-christmas delivery
Forgotten someone? It's not too late to order! The last order dates for guaranteed pre-Christmas delivery are:
- UK - Standard Delivery
Order by 1pm (GMT) Friday 19th December 2024 - UK - Next Working Day Delivery
Order by 1pm (GMT) Monday 22nd December 2025 - International - Express Shipping Only
Order by 11:59pm (GMT) Monday 15th December 2025
For international deliveries, posting early is strongly advised due to increased volumes and customs delays. We recommend choosing Express Shipping from Monday 8th December onwards.
If you have any questions about the availability of particular piece of jewellery please email us at web@dowerandhall.com.
Make your purchase extra special with our luxury gift-wrapping service.
UK DELIVERY OPTIONS
- UK Standard Delivery (3-5 Working Days) - £3.95 or FREE on orders over £95
Certain areas may take slightly longer for delivery, including Scottish Islands, Scottish Highlands and Channel Islands. Please contact us if you have any queries about timescale.
- UK Next Working Day Delivery (By 1pm) - £9.95
This service excludes Precious jewellery. If an item is unavailable for UK Next Working Day Delivery and your order is placed you will be informed right away. This service is available on selected items for delivery within the UK only. Orders placed on the weekend or after 1pm on weekdays will be processed the next working day. This service does not include guaranteed Saturday delivery, please contact us for a quote if you need an item delivered on a Saturday.
- London Same Day Delivery - £20
This service is available if we have the item in stock. Please call 020 7819 9030 to enquire about the item you would like. Not available at weekends, bank holidays or when the workshop is closed over the Christmas/New Year period.
INTERNATIONAL DELIVERY
For our international deliveries we have partnered with Global-e who provide a smooth and efficient shopping experience for our customers including no additional charges for import duties and taxes on delivery. These will be included in the price you see or optioned to pre-pay at the checkout.
Standard Delivery (US and Canada Only) - FREE
Standard Delivery (Rest of the World) - £10
International Express Delivery - £15
CHOOSE YOUR
GIFT PACKAGING
To make your purchase even more special, you can choose to have your jewellery packaged in one of our branded soft-touch travel pouches or a ribboned gift box.
- Soft Touch Jewellery Pouches (eco-friendly option)
Your jewellery comes packaged in one of our branded, reusable soft-touch jewellery pouches. Our pouches are delivered in recyclable D&H outer boxes and all of our stationary is made from recycled paper.
- Ribboned Gift Box
Perfect for a gift but even better for yourself - our beautifully branded boxes come complete with ribbon. Our gift boxes are delivered in recyclable D&H outer boxes and all of our stationary is made from recycled paper.
