Delivery & Gift Wrapping

Gift Wrapping

To make your purchase even more special all of our jewellery comes in one of our gorgeous grey and silver branded boxes. Each item is then hand tied with our beautiful ribbon. Perfect for a gift but even better for yourself! Gift bags are available upon request. (Please note - sale items come in our blue branded packaging. To view, please go to the individual item's product page.)

Delivery Information

Postage Costs

Free UK Delivery

Europe - £15

Worldwide - £25

UK Next Working Day Delivery - £9.95 (Before 1pm)

This service excludes Precious items. If an item is unavailable for NDD and your order is placed you will be informed right away. is available on selected items for delivery within the UK only. orders placed on the weekend or after 1pm on weekdays will be processed the next working day.

This service does not include guaranteed Saturday delivery, please contact us for a quote if you need an item delivered on a Saturday. For orders including a mix of standard delivery and next day delivery items 2 deliveries will be made (one for next day delivery and one subsequent delivery when the rest of the items are ready).

Orders placed on the weekend or after 2pm on weekdays will be processed the next working day. Silver orders are usually dispatched in 3 working days and gold vermeil orders in 5 working days. If this is not going to be possible then we will contact you by email.

Precious orders (e.g. solid 9ct gold, 18ct gold, platinum, palladium) take 4 - 6 weeks, as they are handmade to order in our London studio.

If you need your order earlier it may be possible so please email us at

web@dowerandhall.com.

During bank holidays/Christmas please note that orders may take longer to arrive.

Returns & Exchanges

Online Returns Policy

In the unlikely event that you are unhappy with your online purchase, you can return the item(s) to us for refund within 14 days of receipt of order and 28 days for exchange providing the goods are returned in perfect condition and have not been worn. It should be noted that we do not refund postage or courier fees incurred for unwanted items..

Please send the item(s) back in the original packaging along with a copy of your order confirmation email to:

Returns

Dower & Hall

11-12 Lion Yard

Tremadoc Road

London

SW4 7NQ

Please also email web@dowerandhall.com to let us know you wish to exchange or return, so we know to expect your parcel and can process your request efficiently.

Guarantee & Repairs

 

Guarantee

All Dower & Hall Jewellery carries a one-year guarantee, which means we will repair free of charge any goods that are damaged under normal conditions of wear with proof of purchase*. All items under warranty will be assessed by our workshop prior to repair. We will not be responsible for any damage caused due to misuse or negligence.

Vermeil rings are not suitable for everyday wear. The gold plating is a fine layer on the silver and rings take a lot more wear than other jewellery.

TLC Service

Once the guarantee has passed we’re still here to help you keep your Dower & Hall jewels in perfect condition with our 5-star TLC service, whether they need a quick repair or a little spring clean. Our TLC ensures that every item that comes into our London studio for repair leaves us in a near-new condition ready for you to wear again.

Special Orders & Ring Sizes

All of our jewellery is handmade to order in our London studio so we can easily alter ring sizes, change clasps and adjust the lengths of necklaces, pendants or bracelets to make your purchase perfect for you.

Pendant & Necklaces

Most of our pendants and necklaces are available to order in the standard lengths of 16, 18 or 20 inches, however we can make most pieces to virtually any length required. Please contact us and we can advise if there will be any extra charge.

Bracelets

Most of our bracelets come in a standard length of 7.5 inches - however we can shorten or extend most styles. Please contact us for more information.

Bangles

Many of our bangles can be made in different sizes (depending on the design). Below is a guide to help you find your perfect size - we can also make bespoke sizes so please contact us for assistance with this service. Bangles should fit comfortably and not be squeezed on as this can misshape the metal and potentially cause it to break.

Bangle Size

MM  (Circumference)

MM (Inside Diameter)

XS

185

58

S

190

60

M

200

62

L

210

65

XL

220

68

XXL

230

71


Replacement Earrings

We can often supply single replacement earrings, please contact us for a quote.

Ring Sizes

Most of the rings on our website are available in standard UK sizes J, K, L, M, O and P, unless stated in the description. If the size is ordered incorrectly we will carry out one free resizing (within our standard size range) - a charge will apply to further alterations. Once resized, rings cannot be refunded or exchanged. If you need a size out of this range or a half size, please contact us here or call 020 7819 9030 to place a mail order.

To find out what size you need, please refer to our ring sizing information on the page of your chosen piece, ring size chart or request a free ring sizer here. Alternatively, you can usually have your ring size measured at any local jewellers.

UK Ring Size

MM (Circumference)

US Size

European Size

H

46.8

4.25

46.5

I

48.0

4.5

47

J

48.7

5

48.5

K

50.0

5.5

50

L

51.2

6

51

M

52.5

6.5

52

N

53.8

6.75

53.5

O

55.1

7

55

P

56.3

7.5

56

Q

57.6

8

57

R

58.9

8.5

58.5

S

60.2

9

59.5

T

61.4

9.5

61

 

Ring Sizing Tips

1. Warm up your fingers before measuring – if possible, measure at the end of the day when your fingers will be at their largest. Avoid measuring your finger size when your hands are cold as they will be at least a size smaller.

2. Your ring should fit your finger comfortably - being snug enough so that it will not fall off, but loose enough to slide over your knuckle.

3. Twinkle Ring stacks and rings with a thicker band will feel tighter than a thin band. For these purchases we normally recommend going up a full size when ordering.

How to spend Dosh online

‘Dower & Hall Original Sterling’ is our own unique range of silver currency that can be used in our stores or by mail order. The coins come beautifully presented in gift pouches and are available in £30, £50, £100 and £500.

How to redeem DOSH gift coins online

Order and pay for your jewellery online as normal then let us know you have a DOSH coin to use by emailing specialorders@dowerandhall.com – please include your name and order number.

Post your coin to us and upon receipt of this we will refund your credit/debit card with the DOSH coin value.

How to redeem DOSH gift coins by telephone order

Call us on 020 819 9030 to place your order and post your DOSH coin to us. The team will take care of your order and the value of your DOSH coin will be redeemed against your final order amount.

Promotional £20/£25 DOSH coins

These coins can only be redeemed on full price silver, gold vermeil or precious jewellery and cannot be used in conjunction with any other offer (including sale).

Dosh Promotions

Excluded from Interest Free Credit purchases - check individual promotion T&C's for more information.

Jewellery Care Advice

Caring For Your Jewellery

We design all our jewellery to be worn and treasured. Our beautiful jewellery does need to be looked after and loves a bit of TLC. To keep your jewellery looking its best here are a few simple guidelines:

  • - Perfume, skin and hair products can all react with silver causing it to tarnish, cause vermeil to erode and even damage stones – especially pearls. Always apply your products before putting on your jewellery and leave for a few minutes to be absorbed by the skin. Avoid spraying perfume or hairspray directly onto your jewellery as this can damage it.
  • - Our vermeil is a layer of fine 18ct gold, plated on top of silver. As this is just a layer it can gradually wear, giving the appearance that it has faded. Every day wear may speed up this process, especially on items like rings and bracelets which have lots of contact knocking against objects. We offer a re-plating service for our vermeil jewellery.
  • - Please treat your jewellery with care – remove when doing physical work, playing sports etc. Hot weather and sweat can also speed up the tarnishing process. Jewellery should always be removed before swimming and bathing. At night store your pieces in their box or a jewellery box.
  • - A silver-dip solution is the best way to clean both your silver and vermeil jewellery and is available in store. Dip your jewellery in the solution for a couple of seconds only and then rinse thoroughly in warm soapy water. For more stubborn dirt use the little soft brush supplied with our dip to gently rub away and then rinse well.
  • - Soft stones such as pearls and turquoise may react to the silver dip solution so use a specialist pearl cleaner or give them a rub with a soft cloth.
  • - We recommend re-stringing pearls and other threaded jewellery every 1-3 years, depending on how often you wear the item and how it is cared for.

TLC Service

Once your Dower & Hall 1 year guarantee has passed we’re still here to help you keep your Dower & Hall jewels in perfect condition with our 5-star TLC service, whether they need a quick repair or a little spring clean. Our TLC service ensures that every item that comes into our London studio for repair leaves us in a near-new condition ready for you to wear again. Please contact us for more information.