All Dower & Hall Jewellery carries a one-year guarantee, which means we will repair free of charge any goods that are damaged under normal conditions of wear with proof of purchase*. All items under warranty will be assessed by our workshop prior to repair. We will not be responsible for any damage caused due to misuse or negligence.
Vermeil rings are not suitable for everyday wear. The gold plating is a fine layer on the silver and rings take a lot more wear than other jewellery.
Once the guarantee has passed we’re still here to help you keep your Dower & Hall jewels in perfect condition with our 5-star TLC service, whether they need a quick repair or a little spring clean. Our TLC ensures that every item that comes into our London studio for repair leaves us in a near-new condition ready for you to wear again.
TLC Service Packages
- Silver TLC = £25
Cover simple repairs, basic restringing, resizing, re-plating etc.
- Full TLC = £50
Covers more complicated repairs, complex restringing, replacement of some components, replacement of some stones etc.
- Precious TLC = £50
Includes minor repairs and refinish as well as an updated Valuation.
Please send us a message if you need more information or call our team on 020 7819 9030.
We can often supply single replacement earrings, the price for these is half the price of the pair. Please contact us to check for availability.
*This does not affect your statutory rights.