OUR CLICK & COLLECT SERVICE IS CURRENTLY UNAVAILABLE - PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS REGARDING DELIVERY.
We know you've better things to be doing than waiting around for a delivery. Click & Collect is a free delivery-to-store service available at our Glasgow store.
Click & Collect orders are usually dispatched in 2-5 working days (silver & gold vermeil jewellery only)
Precious orders (e.g. solid 18ct gold, platinum, palladium) take 4 - 6 weeks as they are handmade to order in our London studio.
Occasionally your order may take a little longer, but if that's the case we will contact you by telephone or email to let you know. When your order has arrived in store our team will inform you it is ready for collection.
How does it work?
1. Enjoy browsing dowerandhall.com
2. Choose your item(s)
3. Select to collect from our Glasgow store at the checkout
4. Pay online
5. Collect in store after our team contact you to confirm your order has arrived
Please bring the following items along with you:
- Your confirmation email (or show us on your phone/tablet)
- Photo ID (must be your passport or photo driving licence)
Orders need to be collected within 7 days of being received at your chosen store. If you are unable to collect it by this time the team will contact you to check when you will be able to pick up your purchase.
We're happy for someone else to collect your order, however the person you've nominated must present your order confirmation email and their own photo ID (passport or photo driving licence).