Our workshop is open, however we are currently experiencing short delays in getting your lovely packages to you. You will receive a dispatch email once your order leaves our workshop and further communication from our couriers when out for delivery to keep you as up to date as possible. If you require your order asap please contact us at email@example.com.
All of our jewellery is handmade to order in our London studio. Silver orders are dispatched in 3 working days and gold vermeil orders in 5 working days.
Precious orders (e.g. solid 18ct gold or platinum) take 4 - 6 weeks as they are handmade to order in our London studio.
If you need your order earlier it may be possible so please email us at firstname.lastname@example.org.
During bank holiday periods please note that orders may take longer to arrive. All deliveries require a signature upon receipt.
OUR CLICK & COLLECT SERVICE IS CURRENTLY UNAVAILABLE - PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS REGARDING DELIVERY.
We know you've better things to be doing than waiting around for a delivery. Click & Collect is a free delivery-to-store service available at our Glasgow store.
Click & Collect orders are usually dispatched in 2-5 working days (silver & gold vermeil jewellery only)
Precious orders (e.g. solid 18ct gold, platinum, palladium) take 4 - 6 weeks as they are handmade to order in our London studio.
Occasionally your order may take a little longer, but if that's the case we will contact you by telephone or email to let you know. When your order has arrived at your chosen store our team will inform you it is ready for collection.
How Does It Work?
1. Enjoy browsing dowerandhall.com
2. Choose your item(s)
3. Select to collect from our Glasgow store at the checkout
4. Pay online
5. Collect in store after our team contact you to confirm your order has arrived
Please bring the following items along with you:
- Your confirmation email (or show us on your phone/tablet)
- Photo ID (must be your passport or photo driving licence)
Orders need to be collected within 7 days of being received at your chosen store. If you are unable to collect it by this time the team will contact you to check when you will be able to pick up your purchase.
We're happy for someone else to collect your order, however the person you've nominated must present your order confirmation email and their own photo ID (passport or photo driving licence).
All products carry a Dower & Hall guarantee for one year*. During this guarantee period we will repair free of charge any goods that are damaged, including the plating, provided the damage has been caused by normal conditions of wear. We will not be responsible for any damage caused due to misuse or negligence.
In the unlikely event that you are unhappy with your purchase, you can return the item(s) to us within 14 days of receipt of order and we will be happy to exchange or refund providing the goods are returned in perfect condition and have not been worn. It should be noted that we do not refund postage for unwanted items.
We will gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Items can be exchanged at any of our stores (not refunded) but cannot be exchanged or returned to Dower & Hall concessions or stockists. Ring sizing will be carried out once free of charge - a charge will apply to further alterations. Once resized, rings cannot be refunded or exchanged.
Bespoke and engraved items cannot be refunded or exchanged. If the item is found to be of faulty manufacture we will rectify this without charge. Items that have been personalised or customised cannot be refunded or exchanged.
Our collections are made with real gemstones and pearls. Due to their organic nature, colours, inclusions and veining may vary from the online image. Natural blemishes on pearls are considered a unique feature.
PAY LATER WITH KLARNA
Klarna gives you two easy ways to shop: Choose Pay Later and get up to 30 days to pay for your order with no interest and no fees. Slice it and split the cost into 3 monthly payments with no interest, fees or credit agreement. T&C’S APPLY
HOW DOES IT WORK?
ADD TO CART
Shop your jewellery wish list and add to your shopping cart as normal.
Choose Klarna from our payment options. The process is easy, whether you choose to pay in 30 days or in 3 interest-free instalments.
PLACE YOUR ORDER
Your order will go straight to our workshop to be made by our team of expert jewellers.
Klarna will send you an email with all the details of how to pay.
As a company that designs and produces all of our own jewellery in our London Studio, we are always looking at ways we can become more and more sustainable to serve a better deal for our planet.
We’re committed to the ethical sourcing of all our gemstones and only work with diamond suppliers that adhere to the Kimberley Process. All the metal we use is recycled so that new metal is not extracted.
Our bespoke services make it possible to commission brand new one-off creations, however we frequently upcycle and remodel customers jewellery too so it can continue to be enjoyed for many years to come.