Precious orders (e.g. solid 9ct/18ct gold, platinum or palladium) take 4 - 6 weeks as they are handmade to order in our London studio. Our workshop will confirm a delivery date with you.
During bank holiday periods please note that orders may take longer to arrive. All deliveries require a signature upon receipt.
How Does It Work?
2. Choose your item(s)
3. Select a store to collect from at the checkout
4. Pay online
5. Collect in your chosen store
Click & Collect Delivery Times
Precious orders (e.g. solid 18ct gold, platinum, palladium) take 4 - 6 weeks as they are handmade to order in our London studio.
Occasionally your order may take a little longer, but if that's the case we will contact you by telephone or email to let you know. When your order has arrived at your chosen store our team will inform you it is ready for collection.
We will gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Items can be exchanged at any of our stores (not refunded) but cannot be exchanged or returned to Dower & Hall concessions or stockists. Ring sizing will be carried out once free of charge - a charge will apply to further alterations. Once resized, rings cannot be refunded or exchanged.
Bespoke and engraved items cannot be refunded or exchanged. If the item is found to be of faulty manufacture we will rectify this without charge. Items that have been personalised or customised cannot be refunded or exchanged.