The last order dates for guaranteed pre-Christmas delivery (unless otherwise specified) are:
- UK – 21st December 2016 (applies to silver only - vermeil and other items please enquire)
- Europe/International – 14th December 2016
Orders placed on the weekend or after 2pm on weekdays will be processed the next working day. Silver orders are usually dispatched in 5 working days and gold vermeil orders in 10 working days. If this is not going to be possible then we will contact you by email.
Precious orders (e.g. solid 9ct/18ct gold, platinum or palladium) take 4 - 6 weeks as they are handmade to order in our London studio. Our workshop will confirm a delivery date with you.
During bank holiday periods please note that orders may take longer to arrive. All deliveries require a signature upon receipt.
All products carry a Dower & Hall guarantee for one year*. During this guarantee period we will repair free of charge any goods that are damaged, including the plating, provided the damage has been caused by normal conditions of wear. We will not be responsible for any damage caused due to misuse or negligence.
We've extended our online returns policy for Christmas 2016. Orders placed between 1st – 24th December 2016 can be returned up until 7th January 2017 and are subject to our usual returns policy.
In the unlikely event that you are unhappy with your purchase, you can return the item(s) to us within 14 days of receipt of order and we will be happy to exchange or refund providing the goods are returned in perfect condition and have not been worn. It should be noted that we do not refund postage for unwanted items.
We will gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Items can be exchanged at any of our stores (not refunded) but cannot be exchanged or returned to Dower & Hall concessions or stockists. Ring sizing will be carried out once free of charge - a charge will apply to further alterations. Once resized, rings cannot be refunded or exchanged.
Bespoke and engraved items cannot be refunded or exchanged. If the item is found to be of faulty manufacture we will rectify this without charge. Items that have been personalised or customised cannot be refunded or exchanged.
Our collections are made with real gemstones and pearls. Due to their organic nature, colours, inclusions and veining may vary from the online image. Natural blemishes on pearls are considered a unique feature.