Covid-19 Update

We will be operating as usual during these times. There maybe occasions in which we are working with less staff but if there is any delays to your items you will be informed asap.

Please keep safe.

Gift Wrapping

To make your purchase even more special all of our jewellery comes in one of

our gorgeous grey and silver branded boxes. Each item is then hand tied with our beautiful ribbon. Perfect for a gift but even better for yourself! Gift bags are available upon request.

(Please note - sale items come in our Luxury Grey Reusable Ribboned Pouches.)

Delivery Information

Orders placed on the weekend or after 2pm on weekdays will be processed the next working day. Silver orders are usually dispatched in 3 working days and gold vermeil orders in 5 working days. If this is not going to be possible then we will contact you by email. 

Precious orders (e.g. solid 9ct gold, 18ct gold, platinum, palladium) take 4 - 6 weeks, as they are handmade to order in our London studio.

If you need your order earlier it may be possible so please email us at web@dowerandhall.com.

During bank holidays/Christmas please note that orders may take longer to arrive.

Postage Costs

Free UK Delivery 

Europe - £15

Worldwide - £25

UK Next Working Day Delivery - £9.95 (Before 1pm) 

This service excludes Precious items. If an item is unavailable for NDD and your order is placed you will be informed right away. is available on selected items for delivery within the UK only. orders placed on the weekend or after 1pm on weekdays will be processed the next working day.

This service does not include guaranteed Saturday delivery, please contact us for a quote if you need an item delivered on a Saturday. For orders including a mix of standard delivery and next day delivery items 2 deliveries will be made (one for next day delivery and one subsequent delivery when the rest of the items are ready).

London Same Day Delivery - £20

This service is available if we have the item in stock. Please call 020 7819 9030 to enquire about the item you would like. Not available at weekends, bank holidays or when the workshop is closed over the Christmas/New Year period.

Please note that any duty or taxes that may be levied in the country of destination are the responsibility of the customer.

 

KLARNA
 
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it.

Here’s how it works:

Step 1
Add products to your cart and select “Klarna” when you checkout

Step 2
Enter a few personal details and you’ll know instantly if you’re approved

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay

Step 4
You can complete your future Klarna purchases with just one click

Pay in 30 Days

 

Try your stuff at home and decide which items you want to keep. Make your payment in full 30 days after your purchase is shipped. No upfront payments, no interest, and no fees. 

Pay in 3 interest-free installments

Pay later in 3 interest-free installments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed and installments 2 and 3 are scheduled 30 and 60 days later, respectively.

 

About Klarna

We have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.
● 80 million shoppers are using Klarna.
● 190,000 retailers are working with us worldwide.
● We’ve been powering online checkouts for 14 years.

Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.
● Download the Klarna app: https://www.klarna.com/app
● Log in online: https://app.klarna.com/login
● Chat with customer service: https://www.klarna.com/uk/customer-service/

Safe and secure with Klarna
You are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.