Click & Collect

We know you've better things to be doing than waiting around for a delivery. Click & Collect is a free delivery-to-store service available at our Spitalfields (London) and Glasgow (Scotland) stores.

Delivery Times

Click & Collect orders are usually dispatched in 2-5 working days (silver & gold vermeil jewellery only)

Precious orders (e.g. solid 18ct gold, platinum, palladium) take 4 - 6 weeks as they are handmade to order in our London studio.

Occasionally your order may take a little longer, but if that's the case we will contact you by telephone or email to let you know. When your order has arrived at your chosen store our team will inform you it is ready for collection.

How does it work?

1. Enjoy browsing dowerandhall.com
2. Choose your item(s)
3. Select a store to collect from at the checkout
4. Pay online
5. Collect in your chosen store

We are not authorised to let anyone else pick up your order on your behalf and for security reasons we will need to make some checks before we process your collection. If you order a gift for someone else, they cannot collect the order.

Please bring the following items along with you:

- Your confirmation email (or show us on your phone/tablet)
- Photo ID (must be your passport or photo driving licence)
- Payment card used to pay for the order

You will need to sign for your order, at which time we will check that your signature matches that of your payment card.

Orders need to be collected within 7 days of being received at your chosen store. If you are unable to collect it by this time the team will contact you to check when you will be able to pick up your purchase.

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