Privacy & Cookies Policy

Dower & Hall is committed to preserving the privacy of all visitors to our website at dowerandhall.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.  

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. 

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on dowerandhall.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.  It will also enable us to bill you and to contact you where necessary concerning your orders.  We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.  Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you.  If you change your mind about being contacted in the future, please let us know. 

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you.  Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. 

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws.  However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.  

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.  

COOKIES

Cookies are small amounts of information which we may store on your computer, which help us deliver a high quality website. This is standard practice for all websites.

Cookies make it easier for you to log on to and use the site during future visits.  They also allow us to monitor website traffic and to personalise the content of the site for you. 

By using and browsing the our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.  If you do not wish to receive cookies in the future, please let us know at info@dowerandhall.com.

First Party Cookies

Name Purpose
symfony Used by our website to identify a specific user session. Expires at the end of the session.

Third Party Cookies

Name Purpose
all cookies beginning with _utm Store information used by Google Analytics to track user activity on our website.
datr, lu, s, locale, c_user, xs Facebook cookies allowing sharing of a page via Facebook
pid, k, guest_id, _twitter_sess, original_referer, external_referer, js, Twitter cookies allowing sharing of a page via Twitter

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us at info@dowerandhall.com.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@dowerandhall.com.  

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