Terms and Conditions

We want you to know how we handle the information you send us via the internet.

Email Addresses & Telephone Numbers

Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query.

Information Storage

We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.

Postal Addresses

If you order through us you will be placed on the Dower & Hall mailing list and you will receive periodic brochures from us. We do not share names or addresses with any other companies.

Sage Pay Security

Our secure server uses industry-standard 128 bit encryption technologies to ensure the security or credit card data. Complient with Verified by Visa & MasterCard SecureCode.

Price

Prices quoted on the website constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.

Newsletter Welcome Promo

Receive a 10% welcome discount on your first online purchase when signing up to our newsletter via our online pop-up. By entering your email you agree to receiving further communications from Dower & Hall. This online only offer applies to full price jewellery and cannot be used in conjunction with any other offer or interest free credit. Discount code will be sent by email and is valid for 7 days. Dower & Hall reserves the right to withdraw or change the terms of this discount at any time.

10% welcome discount does not apply to Dosh Coins, E-Gift Vouchers and Marry Me Ring.

Bank Holiday Weekend Special Offer
(28th April - 1st May 2017)

Receive £20 to spend on your next full price purchase for every £100 spent this weekend. This offer applies to full price jewellery and cannot be used in conjunction with any other offer or interest free credit. At the checkout you can choose whether to receive a digital credit that is added to your Dower & Hall account or receive promotional £20 DOSH gift coins by post. Orders that are cancelled or returned within 14 days of purchase will have their digital credit removed. Promotional coins must be returned along with purchased goods when returning. Dower & Hall reserves the right to withdraw or change the terms of this offer at any time.

How to spend your digital credit:

- Digital credit can only be spent online
- Digital credit gained in this special offer can only be spent towards full price item(s) with a minimum value of £50 per order. If the credit amount exceeds the order value, any remaining credit can be used on a future online full price purchase (with a minimum value of £50).
- Should you decide to spend your digital credit before Tuesday 2nd May 2017, you will only receive additional credit for the amount spent, excluding the initial digital credit used. 
- Any credit gained during this offer can be spent until the 31st December 2017. After this date any remaining credit will expire.

How to spend your promotional £20 DOSH gift coins:

These coins can be redeemed in store or online. Online orders will need to be paid in full and the coins then posted to us - upon receipt we will refund the value of the coin(s). Promotional £20 DOSH coins can only be redeemed on full price silver, gold vermeil or precious jewellery and cannot be used in conjunction with any other offer (including sale).

For more information how to spend promotional £20 DOSH gift coins online please visit this page.

Cherish Locket 'Family Treasures' Promotion
This promotion cannot be used in conjunction with any other offer. Buy a small Cherish locket and choose 1 free family inspired Treasure or buy a medium/large Cherish locket to choose 3 exclusive family themed Treasures. While stocks last. Dower & Hall reserves the right to withdraw or change the terms of this promotion at any time.

Promotions and Offers

All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.

Online Order Cancellation

If you wish to cancel an order placed online please contact us here. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms laid out in our returns policy).

By using the Dower & Hall website, you consent to all of the above uses of your data.

Company Information

Dower & Hall Manufacturing Limited
Place of Registration: England & Wales
Company Registration No: 5635322
Registered Office: 11-12 Lion Yard, Tremadoc Road, London SW4 7NQ                                                                                                           Vat No: 524 7754 30

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