All products carry a Dower & Hall guarantee for one year. During this guarantee period we will repair free of charge any goods that are damaged, including the plating, provided the damage has been caused by normal conditions of wear. We will not be responsible for any damage caused due to misuse or negligence.
Vermeil rings are not suitable for everyday wear. The gold plating is a fine layer on the silver and rings take a lot more wear than other jewellery.
The Misanga bracelets are made from a fine cord, which is not as hard wearing as silver. We charge £10 for restringing these bracelets out of the guarantee period.
The Cherish lockets are made using very hard-wearing sapphire mineral glass, however should you need a replacement glass we charge £20.
Most items can be repaired, we can often supply single replacement earrings and all items can be re-gold plated. Repairs will be charged on a case by case basis.
If you have any questions please contact us or call our Spitalfields store team on 020 7377 5544.
*This does not affect your statutory rights.