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We want you to know how we handle the information you send us via the internet.
Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query.
We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.
Our secure server uses industry-standard 128 bit encryption technologies to ensure the security or credit card data. Compliant with Verified by Visa & MasterCard SecureCode.
Prices quoted on the website constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.
All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Dower & Hall reserves the right to withdraw or change the terms of any discount/promotion at any time.
If you wish to cancel an order placed online please contact us here. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms laid out in our returns policy).
By using the Dower & Hall website, you consent to all of the above uses of your data.
Dower & Hall Concessions LimitedPlace of Registration: England & WalesCompany Registration No: 6516672Registered Office: 9A Friern Watch Avenue, London, N12 9NX Vat No: 927 8443 89